Terms & Conditions
Last Updated: October 6, 2026
Welcome to Korba Online Store,
These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing or using the website, you agree to these terms.
If you do not agree with these terms, please do not use the website or place an order.
1. About Our Store
Korba Online Store is an online retail platform operated.
We offer products from various brands and suppliers.
Products displayed on our website may be manufactured or supplied by third-party brands. Korba Online Store is not necessarily the manufacturer, trademark owner, or authorized distributor of every product listed on the website.
2. Eligibility
By using this website or placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a transaction under applicable law.
If you are using the website on behalf of another person, you confirm that you have appropriate authorization to do so.
3. Product Information
We make reasonable efforts to provide accurate product information, including:
Product name
Brand
Description
Price
Quantity
Ingredients, where available
Benefits, where applicable
Usage information, where available
Product images
However, product packaging, labeling, ingredients, appearance, or other details may change from time to time according to the manufacturer.
Customers should check the product packaging and manufacturer information before using any product.
4. Product Images
Product images are provided for identification and presentation purposes.
Actual product packaging, color, design, size, or appearance may vary from the images displayed on the website.
Where applicable, trademarks, logos, product images, and brand names belong to their respective owners.
5. Prices
Product prices are displayed on the website at the time of purchase.
Prices may change without prior notice.
We make reasonable efforts to ensure that prices displayed on the website are accurate. However, if an obvious pricing or technical error occurs, we reserve the right to review the affected order before fulfilment.
Any applicable shipping charges or other charges will be displayed during checkout where applicable.
6. Placing an Order
When you place an order, you agree to provide accurate information, including:
Name
Mobile number
Email address
Delivery address
City
State
PIN code
After an order is successfully created and payment is completed, an order confirmation may be displayed or provided to you.
An order may be cancelled or rejected in circumstances such as:
Product unavailability
Incorrect or incomplete customer information
Pricing or technical errors
Payment issues
Delivery serviceability limitations
Suspected fraudulent or unauthorized activity
Other circumstances beyond our reasonable control
If an order is cancelled after payment has been successfully received, any applicable refund will be handled according to our Refund and Cancellation Policy.
7. Payment
Online payments are processed through Razorpay.
Customers may be offered payment methods supported by Razorpay at the time of checkout.
We do not request or store sensitive payment credentials such as:
UPI PIN
Card PIN
CVV
Internet banking password
Customers should never share such information with us.
An order is considered paid only after successful payment confirmation through the applicable payment system.
8. Delivery
We currently provide delivery within our supported service areas in Chhattisgarh.
Delivery availability may depend on the PIN code entered during checkout.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Delivery may be delayed by circumstances including:
Weather conditions
Transportation delays
Courier delays
Incorrect address information
Unavailability of the recipient
Public holidays
Local restrictions
Events beyond our reasonable control
Estimated delivery periods are not guaranteed unless expressly stated otherwise.
9. Order Cancellation
Customers may contact us regarding cancellation requests.
Cancellation may not be possible after an order has entered processing, dispatch, or another stage where cancellation is no longer reasonably possible.
If an eligible prepaid order is cancelled, any applicable refund will be processed according to our Refund and Cancellation Policy.
10. Returns, Replacements and Refunds
Returns, replacements, and refunds are subject to our separate Return, Refund & Cancellation Policy.
Certain products may not be eligible for return or replacement because of their nature, hygiene considerations, damage caused after delivery, misuse, or other applicable conditions.
Customers should inspect delivered products and contact us promptly if there is an issue with an order.
11. Damaged, Incorrect or Missing Products
If you receive:
A damaged product
An incorrect product
A missing product
A product with another significant fulfilment issue
please contact us as soon as reasonably possible with the relevant order information.
We may request photographs, videos, packaging information, or other evidence to investigate the issue.
Any resolution will be determined according to the circumstances and our applicable policies.
12. Beauty and Personal-Care Products
Products sold through our store may include skincare, hair-care, makeup, body-care, and other personal-care products.
Product information provided on the website is for general informational purposes and is not intended to constitute medical advice, diagnosis, or treatment.
Customers should read product labels, warnings, ingredients, directions, and manufacturer instructions before use.
If you have allergies, sensitive skin, a medical condition, or concerns about using a particular product, consult an appropriately qualified healthcare professional or the product manufacturer before use.
We are not responsible for reactions or consequences resulting from misuse, failure to follow manufacturer instructions, or individual sensitivity to a product.
13. Website Use
You agree not to:
Use the website for unlawful purposes
Attempt to interfere with website operation
Attempt unauthorized access to our systems
Introduce malicious code or harmful software
Use automated methods to abuse or overload the website
Misuse payment or ordering functionality
Submit false or misleading information
We reserve the right to restrict access where reasonably necessary to protect the website, customers, or our business.
14. Intellectual Property
Unless otherwise stated, website content created for Korba Online Store, including original text, website design elements, graphics, and other original materials, may be protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, or commercially exploit our original website content without appropriate permission.
Third-party trademarks, logos, brand names, product images, and other intellectual property remain the property of their respective owners.
15. Third-Party Services
Our website may rely on third-party services, including payment, hosting, database, analytics, delivery, or other infrastructure providers.
Third-party services operate according to their respective terms and policies.
We are not responsible for independent failures, interruptions, policies, or actions of third-party service providers beyond our reasonable control.
16. Website Availability
We aim to keep the website available and functioning properly.
However, we do not guarantee that the website will always be:
Available without interruption
Free from errors
Free from technical problems
Compatible with every device or browser
Maintenance, technical problems, service-provider outages, or other circumstances may temporarily affect availability.
17. Limitation of Liability
To the extent permitted by applicable law, Korba Online Store shall not be responsible for losses resulting from circumstances beyond our reasonable control, including third-party service failures, delivery delays, technical interruptions, or incorrect information provided by customers.
Nothing in these Terms & Conditions is intended to exclude or limit any legal right or protection that cannot lawfully be excluded or limited.
18. Changes to Products and Services
We may modify, add, remove, or discontinue products, categories, features, prices, or website functionality at any time.
Such changes may be made without prior notice where reasonably necessary.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after an update may constitute acceptance of the revised terms to the extent permitted by applicable law.
20. Governing Law
These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.
Any dispute arising from the use of the website or purchase of products shall be subject to applicable legal procedures and jurisdiction.
21. Contact Us
If you have questions about these Terms & Conditions, an order, a product, payment, or any other store-related matter, please contact us through our Contact Us page.
Korba Online Store
India
Last Updated: October 6, 2026