Return, Refund & Cancellation Policy
Last Updated: October 6, 2026
This Return, Refund & Cancellation Policy applies to purchases made through Korba Online Store.
We aim to provide customers with a smooth and transparent shopping experience. Because many of our products are beauty, skincare, hair-care, makeup, body-care, and personal-care products, certain products may not be eligible for return after opening or use due to hygiene and safety considerations.
Please read this policy carefully before placing an order.
1. Return Eligibility
A return or replacement may be considered in the following situations:
You received a product that is different from the product you ordered.
You received a damaged product.
The product is missing from your order.
The product received is defective or appears to have a manufacturing issue.
The product was damaged during delivery.
To be eligible for a return or replacement, the customer should contact us as soon as possible after delivery and provide the required order details and supporting information.
2. Beauty and Personal-Care Products
For hygiene and safety reasons, opened, used, partially used, or altered beauty and personal-care products may generally not be eligible for return.
This may include:
Skincare products
Face serums
Face washes
Hair-care products
Makeup products
Body-care products
Personal-care products
Beauty accessories where hygiene concerns apply
Products should remain unused and, where applicable, in their original packaging, seals, labels, and condition if a return is requested.
3. Damaged Products
If your package arrives damaged, please contact us as soon as possible.
Where reasonably possible, customers should keep:
The product
Original packaging
Shipping label
Invoice or order information
Photographs or videos showing the damage
We may request photographs or other information to evaluate the issue before approving a replacement or refund.
4. Wrong Product
If you receive a product different from the one ordered, please contact us with your order number and photographs of the product received.
After verification, we may provide an appropriate resolution, which may include replacement or refund, depending on product availability and the circumstances of the case.
5. Missing Products
If an item appears to be missing from your order, please contact customer support with your order number and details of the missing product.
We may verify the order, packing, and delivery information before providing a resolution.
6. Defective or Manufacturing Issues
If you believe that a product has a manufacturing defect or another product-related issue, contact us with:
Order number
Product name
Description of the issue
Photographs or videos, where applicable
The issue may be reviewed before a replacement or refund is approved.
Products showing signs of misuse, improper storage, accidental damage, or alteration may not qualify.
7. Return Request Period
Eligible return or replacement requests should normally be submitted within 7 days of delivery.
Requests submitted after this period may not be accepted unless the circumstances require otherwise.
The 7-day period does not mean that every product can be returned within 7 days. Product eligibility and hygiene restrictions described in this policy still apply.
8. Products Generally Not Eligible for Return
Returns may not be accepted for:
Opened or used beauty products
Partially used products
Products damaged after delivery due to improper handling
Products without required original packaging or labels
Products that have been altered or tampered with
Products returned without prior approval
Products where the issue is caused by incorrect storage or misuse
Products that are otherwise excluded for hygiene or safety reasons
9. Order Cancellation
Customers may request cancellation of an order before the order has been processed or dispatched.
Once an order has been processed, packed, or dispatched, cancellation may not be possible.
To request cancellation, contact us as soon as possible and provide your order number.
If an eligible cancellation is approved for a prepaid order, the applicable refund will be processed to the original payment method, subject to payment gateway and banking processing times.
10. Refunds
If a refund is approved, the refund amount will depend on the circumstances of the order and the resolution approved by us.
Approved refunds for prepaid orders will generally be processed through the original payment method used for the transaction.
Although we initiate the refund, the actual time for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
11. Replacement
Where appropriate and where stock is available, we may offer a replacement instead of a refund.
Replacement availability may depend on:
Product availability
Nature of the issue
Verification of the claim
Delivery serviceability
If the same product is unavailable, another appropriate resolution may be offered.
12. Shipping Charges
Shipping is currently offered at ₹0 for eligible serviceable orders.
If a return or replacement requires additional logistics, the applicable treatment may depend on the reason for the return and the circumstances of the case.
13. Refund for Failed or Cancelled Orders
If an order is cancelled before processing and payment has already been successfully collected, an eligible refund will be initiated after the cancellation is confirmed.
If a payment was successful but the order could not be accepted or processed, the applicable amount may be refunded after verification.
Payment gateway or banking delays may affect the time taken for the refund to reach the customer's account.
14. Payment Gateway Processing
Online payments are processed through Razorpay.
We do not intentionally collect or store sensitive payment credentials such as UPI PINs, card PINs, or CVV numbers.
Refund processing may involve Razorpay and the customer's bank, card issuer, UPI provider, or other payment service provider.
15. How to Request a Return, Replacement or Refund
Please contact us through the Contact Us page on Korba Online Store.
For faster assistance, include:
Order number
Customer name
Product name
Date of delivery
Description of the issue
Photographs or videos, where applicable
For an existing order, providing the order number helps us locate the relevant order information.
Important: Never send your password, UPI PIN, card PIN, CVV, OTP, or other confidential payment credentials to customer support.
16. Verification of Claims
We may review the order details, product information, photographs, packaging, delivery information, and other relevant details before approving a return, replacement, or refund.
A return, replacement, or refund is not considered approved merely because a request has been submitted.
17. Product Information and Brand Responsibility
Korba Online Store sells products from various brands and suppliers.
Product packaging, ingredients, usage instructions, appearance, and other product information may change from time to time according to the manufacturer or supplier.
Customers should check the product packaging and manufacturer's instructions before use.
For allergies, sensitivities, or other personal concerns, customers should review the ingredients and product information and consult an appropriate professional where necessary.
18. Policy Changes
We may update this Return, Refund & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
The updated version will be published on this page with a revised "Last Updated" date.
19. Contact Us
For return, refund, replacement, or cancellation-related assistance, please contact us through the Contact Us page of Korba Online Store.
Store: Korba Online Store
Service Area: Chhattisgarh, India
Please keep your order number available when contacting us regarding an existing order.