Shipping & Delivery Policy
Last Updated: October 6, 2026
This Shipping & Delivery Policy explains how orders placed through Korba Online Store are processed and delivered.
By placing an order through our website, you acknowledge and agree to the terms described below.
1. Delivery Area
Korba Online Store currently provides delivery within selected serviceable areas of Chhattisgarh, India.
Delivery availability depends on the PIN code entered during checkout.
Currently supported PIN codes include:
495677
495682
495683
495684
495654
495655
495650
We may expand or modify our serviceable delivery areas in the future.
A PIN code being listed as serviceable does not guarantee delivery to every address within that area, as final serviceability may depend on courier availability and other logistical factors.
2. Shipping Charges
At present, shipping charges are ₹0 for eligible orders placed through our supported delivery areas.
If our shipping charges change in the future, any applicable charge will be displayed during checkout before the order is submitted.
3. Order Processing
After an order is successfully placed and payment is confirmed, we begin processing the order.
Order processing may include:
Payment confirmation
Order verification
Product availability confirmation
Packing
Handover to the delivery or courier service
Orders may require additional processing time during weekends, public holidays, promotional periods, or periods of unusually high order volume.
4. Delivery Time
Delivery time may vary depending on the destination, courier availability, product availability, weather, local conditions, and other logistical factors.
We aim to process and dispatch eligible orders as soon as reasonably possible.
Any delivery timeframe displayed on the website or communicated to the customer should be treated as an estimated timeframe, unless expressly stated otherwise.
We do not guarantee delivery on a specific date unless a specific delivery commitment has been expressly confirmed.
5. Accurate Delivery Information
Customers are responsible for providing complete and accurate delivery information, including:
Full name
Mobile number
House/building number
Street/locality
City
State
PIN code
Other information reasonably required for delivery
We are not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.
6. Customer Availability
Customers should remain reasonably available at the provided delivery address or ensure that an authorized person can receive the order.
If delivery cannot be completed because nobody is available, the address is incorrect, the customer cannot be contacted, or another delivery issue occurs, the courier may attempt delivery again according to its applicable procedures.
Additional delivery attempts may be subject to courier policies.
7. Delayed Deliveries
Delivery may be delayed due to circumstances beyond our reasonable control, including:
Severe weather
Heavy traffic
Transportation problems
Courier delays
Public holidays
Local restrictions
Natural events
Technical issues
Incorrect delivery information
High order volumes
Other unforeseen circumstances
We will make reasonable efforts to assist with delivery-related enquiries.
However, we cannot guarantee that delays caused by third parties or circumstances beyond our reasonable control can always be prevented.
8. Damaged Packages
Customers are encouraged to inspect the outer packaging when receiving an order.
If a package appears seriously damaged or tampered with, customers should document the condition where reasonably possible and contact us as soon as possible.
Photographs or other information may be requested to investigate the issue.
9. Incorrect or Missing Products
If you receive an incorrect product, a missing item, or another significant fulfilment issue, please contact us promptly after delivery.
Please provide:
Order number
Customer name
Description of the issue
Photographs or other supporting information where applicable
We will review the issue and determine the appropriate resolution according to our applicable policies.
10. Failed Delivery
An order may be considered undeliverable if:
The address is incorrect or incomplete
The provided PIN code is not serviceable
The recipient cannot be contacted
The recipient repeatedly remains unavailable
Delivery is refused
The delivery location becomes inaccessible
The courier cannot complete delivery for logistical reasons
If an order is returned to the sender because delivery could not be completed, any refund, replacement, or additional delivery arrangement will be handled according to the circumstances and our applicable policies.
11. Changes to Delivery Address
If you need to change your delivery address after placing an order, contact us as soon as possible.
We cannot guarantee that an address change will be possible after the order has been processed, packed, or handed over for delivery.
An address change may also be subject to serviceability of the new PIN code.
12. Prepaid Orders
For prepaid orders, payment is processed through our payment gateway.
An order will be processed after successful payment confirmation.
Payment confirmation does not necessarily mean that the order has already been dispatched.
Customers should retain their order confirmation and order number for future reference.
13. Delivery Partners
Orders may be delivered using third-party courier or delivery services.
Delivery operations, tracking availability, delivery attempts, and related procedures may be subject to the applicable policies of the courier or delivery provider.
Where tracking information is available, it may be provided to the customer through the available communication channel.
14. Shipping Policy Changes
We may update our delivery areas, shipping charges, processing procedures, or delivery terms from time to time.
Any updated policy will be published on this page with a revised Last Updated date.
15. Contact Us
If you have a question about shipping or delivery, please contact us through our Contact Us page.
When contacting us about an existing order, please provide your Order Number whenever possible.
Korba Online Store
Chhattisgarh, India
Last Updated: October 6, 2026