Cancellation Policy
Last Updated: October 6, 2026
This Cancellation Policy applies to orders placed through Korba Online Store.
We understand that customers may sometimes need to cancel an order. We will try to accommodate cancellation requests whenever possible.
1. Cancellation Before Processing
Customers may request cancellation of an order before the order has been processed or dispatched.
To request cancellation, contact us as soon as possible through the Contact Us page and provide your order number.
Cancellation requests are subject to the status of the order at the time the request is received.
2. Orders Already Processed or Dispatched
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
If the order has already been dispatched, the customer may need to follow the applicable Return & Refund Policy, if the order or product is eligible.
3. Prepaid Orders
If an eligible cancellation is approved for an order that has already been paid for online, the applicable refund will be initiated through the original payment method.
The time required for the refund to appear in the customer's account may depend on Razorpay, the customer's bank, card issuer, UPI provider, or other payment service provider.
4. Orders That Cannot Be Fulfilled
If we are unable to process or fulfill an order due to reasons such as:
Product being unavailable
Stock-related issues
Delivery serviceability problems
Incorrect or incomplete order information
Technical or payment-related issues
Other circumstances affecting order fulfillment
we may cancel the order and, where applicable, initiate a refund for any payment already received.
5. Cancellation Due to Incorrect Information
Customers should carefully check their:
Name
Mobile number
Email address
Delivery address
City
State
PIN code
Product and quantity
before completing an order.
If incorrect information is provided, contact us immediately. We will try to update the order if it has not yet been processed or dispatched.
Once an order has been dispatched, changes may not be possible.
6. Refund After Cancellation
Where a cancellation qualifies for a refund, the refund will generally be processed to the original payment method used for the transaction.
The actual credit time may vary depending on the payment gateway and the customer's bank or financial institution.
We cannot guarantee an exact time for the funds to appear in the customer's account after a refund has been initiated.
7. How to Request Cancellation
To request cancellation, contact us through the Contact Us page as soon as possible.
Please provide:
Order number
Customer name
Mobile number
Reason for cancellation, if applicable
Providing the order number helps us identify the order quickly.
Important: Never share your OTP, UPI PIN, card PIN, CVV, password, or other confidential payment credentials with customer support.
8. Payment Processing
Online payments on Korba Online Store are processed through Razorpay.
Cancellation and refund processing may involve Razorpay and the customer's bank, card issuer, UPI provider, or other payment service provider.
9. Cancellation Policy and Other Policies
This policy should be read together with our Return, Refund & Replacement Policy, Shipping & Delivery Policy, and Terms & Conditions.
The eligibility of a return, replacement, or refund may depend on the circumstances of the order and the applicable policy.
10. Policy Changes
We may update this Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable requirements.
The updated version will be published on this page with a revised "Last Updated" date.
11. Contact Us
For cancellation-related assistance, please contact us through the Contact Us page of Korba Online Store.
Store: Korba Online Store
Service Area: Chhattisgarh, India